Call for anything urgent: a car you need today, or a problem mid-hire. For everything else, a message reaches the right person straight away rather than a shared inbox.
How to reach us
0468 011 118
Answered 7am to 9pm, every day
Fastest for a quick question
info@drivetribe.com.au
Reply within the hour, in opening hours
Parramatta, Mascot & Sefton
By appointment, or we deliver
Calls are answered between 7am and 9pm every day of the week. WhatsApp and email messages sent in those hours get a reply within the hour. Anything that arrives overnight is picked up first thing.
Where we are
The office is at 69 Phillip Street, Parramatta NSW 2150. Cars are based across three Sydney depots, and which one holds your car depends on which car you book, shown on the car's own page.
Parramatta
69 Phillip Street, Parramatta NSW 2150. The office, and pick-up point for much of the fleet. By appointment, so the car is ready and the handover is done properly.
Mascot
A few minutes from Sydney Airport, which suits anyone flying in or staying in the eastern suburbs. Also by appointment.
Sefton
Our third depot, convenient for the inner west and south-west. Also by appointment.
If you would rather not come to us, we deliver across Sydney. The fee is priced by suburb and shown in your booking total before you pay. Tell us where you are and we will tell you what it costs.
What to have ready when you call
Four things let us give you a straight answer on the first call instead of a call back:
- Your dates. Pick-up and return, including the time of day.
- The car, or the tier if you are still deciding. Two or three options are fine.
- The driver's age. Most cars are open from 20; every BMW M3 and every Exotic and Supercar needs a driver aged 25 or over.
- Your suburb, if you want the car delivered, so we can quote the delivery fee on the spot.
Fastest ways to get an answer
Book online. Every car's page shows the rate, the bond and the excess, and the total is on screen before you pay.
Book online →WhatsApp. Ask whether a car is free on your dates or how much delivery is to your suburb, and we will come back inside the hour.
Message on WhatsApp →Phone. If you need a car today, call. We can check the car, run your verification and arrange handover while you are on the line.
Call 0468 011 118 →Read How It Works and the Rental Policy. Bond, excess, cancellation and kilometre rates are all there.
Legal enquiries
Recommended legal partner: Jameson Law
For legal matters outside the scope of a Drive Tribe hire, such as a not-at-fault accident claim, a personal injury matter or general legal advice, we recommend Jameson Law, an independent Sydney law firm.
Jameson Law is a separate, independent business and is not part of Drive Tribe. They do not handle Drive Tribe bookings, accounts or hire disputes - for anything about your hire, use the contact details above.
Already on a hire?
Call 0468 011 118 first for any accident, breakdown, warning light or theft, as soon as it is safe to do so. We would rather hear about a small problem early than a big one late.
Send us a message
Tell us what you're after and we'll come back to you the same day. Prefer to talk? Call or WhatsApp 0468 011 118, or email info@drivetribe.com.au.